Refund Policy

Last updated: March 2024

1. Return Period

We accept returns within 30 days of purchase for unused items in original packaging.

2. Refund Process

Refunds will be processed within 5-7 business days of receiving the returned item.

3. Non-Returnable Items

• Opened pet food and treats
• Used grooming products
• Customized items
• Sale items

4. Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

5. Contact Information

For refund-related questions, please contact us at:

KINETROVIBE
420 NORTH WABASH AVENUE, SUITE 500
CHICAGO, IL, 60611, US
Phone: (312) 809-7002